j9 Terms and Conditions

These terms and conditions ("Terms") govern the use of the j9 platform and all related services. By accessing the j9 website, creating an account, or using any service, you are considered to have fully agreed to these Terms.

If you do not agree with these Terms, you are requested to refrain from using any services on the j9 platform. j9 reserves the right to change, amend, or update these Terms at any time. Updated Terms will take effect from the moment they are published on the website.

This document has been prepared for users in Bangladesh and provides detailed information about j9. To learn more about the j9 platform, you may visit our About Us page.

The following terms are used with the meanings given below throughout these Terms:

• "Platform" — The j9 website, mobile application, and all related digital services.
• "Member" or "User" — Any person who has registered with j9 or is using the platform.
• "Account" — A member's personal profile, balance, and activity record.
• "Bonus" — Promotional funds or rewards granted by j9, usable subject to specific conditions.
• "Wagering Requirement" — The total amount that must be wagered before bonus funds become eligible for withdrawal.
• "Deposit" — The process of adding funds to a member's account.
• "Withdrawal" — The process of taking funds out of an account.
• "KYC" — Know Your Customer — the identity verification process.

To open an account with j9, each applicant must provide accurate and complete information. Providing false information or using another person's identity will be considered a serious violation of these Terms and the account will be closed immediately.

3.1 Registration Requirements

• Each individual may create only one account. Operating multiple accounts is strictly prohibited.
• The mobile number, email, and bank or mobile wallet details provided at registration must be in the member's own name.
• Accounts may not be transferred, sold, or shared with third parties.
• The member is solely responsible for keeping their account username and password confidential.
• If unauthorised access to the account is suspected, the j9 support team must be notified immediately.

3.2 Updating Information

If any registered details change (such as a mobile number or email), the member must update them promptly through the j9 support team. j9 will not be held responsible for any issues arising from outdated information.

All casino and betting activities on the j9 platform are for individuals aged 21 and above only. Age must be declared at registration, and j9 may request supporting documents for identity verification at any time.

4.1 KYC Process

Before processing a withdrawal, or in the case of any suspicious activity, j9 may request any of the following documents from the member:

• Copy of National Identity Card (NID) or passport
• Bank statement or proof of mobile banking transactions
• Latest utility bill or other proof of address

If verification is not completed, j9 may put the withdrawal on hold. Once account verification is complete, the member becomes eligible for certain special promotions, including the j9 birthday reward.

For deposits and withdrawals on j9, popular mobile banking and bank transfer methods available in Bangladesh can be used.

5.1 Deposit Policy

• Minimum deposit amount is ৳500 (for all methods).
• Accepted deposit methods: bKash, Nagad, Rocket, Upay, and bank transfer (including Dutch-Bangla Bank, BRAC Bank, and other major banks).
• Deposits must be made only from an account in the member's own name. Deposits from third-party accounts are not accepted.
• The correct reference number or member ID must be used when making a deposit.

5.2 Withdrawal Policy

• Minimum withdrawal amount is ৳800.
• Withdrawal methods: bKash, Nagad, Rocket, Upay, and bank transfer.
• Standard withdrawals are processed within 5 to 30 minutes.
• The applicable wagering requirement must be met before a withdrawal can be made.
• Withdrawals must be made only to an account in the member's own name.

5.3 Transaction Verification

j9 reserves the right to review any unusual or suspicious transactions. If fraud or money laundering is detected, the relevant account will be closed immediately and appropriate legal action may be taken.

j9 offers various promotional offers, each with its own specific conditions. A bonus is not free money — it becomes withdrawable only after the wagering requirement has been met.

6.1 Welcome Bonus

On a first deposit, j9 offers a 100% bonus of up to ৳20,000. Example: a ৳1,000 deposit earns a ৳1,000 bonus, giving a total balance of ৳2,000. The wagering requirement on the bonus is 15 times the bonus amount, meaning ৳1,000 × 15 = ৳15,000 must be wagered.

6.2 General Bonus Terms

• Bonuses are usable only on specific games or betting sections — please refer to each promotion's details.
• Bonuses cannot be transferred from one account to another.
• Having multiple bonuses active at the same time is not allowed — unless stated otherwise in the promotion's terms.
• If the deposit is withdrawn after claiming a bonus, the active bonus will be cancelled.
• j9 reserves the right to close accounts that misuse the promotions system or were created solely to claim bonuses.

6.3 Other Promotions

All j9 promotions — including the weekly reload, cricket bonus, and Friday slots offer — have their own wagering requirements and validity periods. It is the member's responsibility to read the full terms of each promotion before claiming it.

All games on the j9 platform are operated under the software and rules of third-party game providers such as Pragmatic Play, PG Soft, Evolution, JILI, and Spribe.

7.1 Bet Cancellation and Disputes

• If a round is left incomplete due to a technical fault or server issue, j9 may cancel that round.
• In the event of a dispute over a game result, the game provider's server log will be considered the final proof.
• In sports betting, if an event is cancelled or postponed, j9's own Sports Rules will apply.

7.2 Prohibited Activities

• Using bots, automation software, or any artificial advantage in gameplay is prohibited.
• Colluding with other members to perform bonus washing or match fixing is prohibited.
• Placing bets on opposing outcomes across two accounts to generate risk-free profit ("arbitrage") is strictly prohibited.

j9 believes that online gaming is a form of entertainment — not a source of income. We encourage members to play within their limits and follow responsible gaming principles.

Members can set deposit limits, bet limits, or temporary breaks on their accounts. A self-exclusion option is also available to remove yourself from the platform temporarily or permanently. Members should protect themselves and their families in line with j9's Responsible Gaming Guidelines.

If you feel that gaming is going beyond your control, contact j9's 24/7 live chat support or reach out by email. The j9 support team provides assistance in both Bengali and English.

In any of the following situations, j9 may temporarily suspend or permanently close a member's account without prior notice:

• Violation of any clause of these Terms.
• Providing false or misleading information.
• Fraud, deception, or any other illegal activity.
• Operating multiple accounts.
• Misuse of the bonus system.
• Failure to provide required documents for KYC verification.

9.1 Balance Upon Account Closure

If an account is closed due to a breach of these Terms, the remaining balance may be forfeited. However, if the closure is at the member's own request, an application to recover the valid balance may be submitted.

All content on the j9 platform — logos, graphics, content, software, designs, and trademarks — is the property of j9 or its licensors. Copying, redistributing, modifying, or using this content for commercial purposes in any way is prohibited.

Members may view platform content for personal, non-commercial purposes, but may not redistribute or publicly display it in any form.

j9 is committed to keeping members' personal information secure. Full details on how data is collected, stored, and used can be found on our Privacy Policy page. Members' information is not sold or transferred to third parties unless legally required.

By creating an account, the member is considered to have agreed to the Privacy Policy. Our Privacy Policy is an integral part of these Terms.

The j9 platform is provided "as is". j9 will not bear responsibility for the following:

• Financial loss suffered by a member due to server downtime or technical disruptions.
• Bets lost due to internet connection failure.
• Loss of password or account information due to the member's own negligence.
• Issues arising from third-party game providers.

However, j9 will always make every effort to help members resolve their issues. For any problem, contact us via 24/7 live chat or email.

j9 reserves the right to change any part of these terms and conditions at any time. For important changes, registered members will be notified in advance by email.

If a member continues to use the platform after updated terms and conditions are published, it will be assumed that the member has agreed to the new terms and conditions. It is therefore the member's responsibility to always read the latest terms and conditions.

If you have any questions about these terms and conditions, you can find answers on j9's FAQ page.

For any questions, complaints or suggestions regarding these terms and conditions, please contact j9's support team:

• Live Chat: 24/7 live chat support is available on the platform.
• Email: [email protected]
• Language: Support is available in both Bengali and English.

j9's support team tries to resolve all complaints as quickly as possible. For complex matters, a detailed response is provided after completing the investigation process.