j9 Privacy Policy

1. Introduction

j9 Casino ("we", "our", "platform") operates an online gaming and betting service designed for users in Bangladesh. This Privacy Policy ("Policy") sets out what personal information is collected from you when you use the j9 platform, how that information is processed, who it may be shared with, and what rights you have over your information.

This Policy is an integral part of j9's Terms and Conditions. By starting to use the platform, you are considered to have agreed to the terms described in this Policy. If you disagree with any part of this Policy, please refrain from using the platform's services.

The j9 platform is intended solely for individuals aged 21 or older. This age requirement applies to data collection as well — no information from any minor is knowingly collected or stored.

2. Scope of Data Collection

j9 Casino may collect the following categories of information:

2.1 Identity and Account Information

• Full name, date of birth and nationality
• National ID, passport or driving licence details (for identity verification)
• Username and password (stored in hashed form)
• Email address and mobile number

2.2 Financial Information

• Deposit and withdrawal transaction history
• bKash, Nagad, Rocket or Upay account numbers (for transaction verification only)
• Bank account details (where applicable)

2.3 Usage and Activity Information

• Gaming history, bet amounts and win/loss records
• Active time on the platform and usage patterns
• Preferred game categories and usage tendencies
• Records of conversations with live chat and the support team

2.4 Technical Information

• IP address and device identifier information
• Browser type, version and operating system
• Login time, session duration and connection location

3. Methods of Data Collection

The j9 platform collects information in several ways:

1. Directly provided: Information you provide yourself when completing registration, identity verification (KYC), deposit or withdrawal forms.
2. Automatically collected: When you use the platform, certain information is collected automatically via cookies, log files and similar technologies.
3. From third parties: Information received through identity verification services or payment processors, used to confirm your identity.
4. Publicly available information: Information obtained from public sources in compliance with applicable law, such as from government databases for identity verification purposes.

4. Purpose of Data Use

Collected information is used only for the following purposes:

4.1 Service Delivery and Operation

Your information is used to create and manage your account, process transactions, provide gaming services, and activate benefits including j9's VIP programme and other features.

4.2 Identity Verification and Fraud Prevention

Identity verification is carried out to ensure account security, prevent unauthorised access and comply with anti-money laundering (AML) regulations.

4.3 Customer Support

j9's 24/7 live chat and email support team may view your account and transaction information to resolve your issues quickly.

4.4 Responsible Gaming

This information is used to analyse your gaming patterns, identify potentially risky behaviour and provide assistance where needed. You can read j9's detailed guidelines on responsible gaming separately.

4.5 Service Improvement

Anonymous and aggregated statistics are analysed to improve the user experience and add new features.

5. Data Storage and Security

The j9 platform uses industry-standard security measures to keep your information secure:

• SSL/TLS Encryption: All data transmitted between the platform and servers is encrypted using SSL technology.
• Password Hashing: Your password is never stored in plain text — only a one-way cryptographic hash is stored.
• Access Controls: Only authorised staff, within the scope of their required duties, can view your information.
• Regular Audits: Regular security tests are conducted to identify system vulnerabilities.
• Data Backup: Regular secure backups are maintained to reduce the risk of data loss.

5.1 Data Retention Period

Information collected while an account is active is retained during that period. Even after an account is closed or deactivated, information may be kept for a defined period as required by legal obligations, dispute resolution or anti-money laundering regulations. Once the required period has passed, information is securely deleted or anonymised.

6. Sharing Data with Third Parties

j9 may share your information with third parties only in the following limited circumstances:

6.1 Service Providers

Payment processors (bKash, Nagad, Rocket, Upay, bank transfer services), identity verification agencies and technology infrastructure providers receive the minimum information necessary to provide their services. These parties work under confidentiality agreements with j9 and may not use the information they receive for any other purpose.

6.2 Legal Obligations

Where providing information is required by a court order, government directive or applicable law, j9 will comply. In such circumstances, you will be notified in advance where legally possible.

6.3 Business Restructuring

In the event of a change of ownership or business merger involving j9, your information may be transferred to the new entity. In such cases, the new entity will be responsible for ensuring protection equivalent to that provided under this Policy.

7. Cookies and Tracking Technologies

The j9 platform uses cookies and similar technologies. Cookies are small text files stored in your browser.

7.1 Types and Purpose of Cookies

• Essential Cookies: Used to maintain login sessions and ensure security — the platform cannot function properly without them.
• Functional Cookies: Used to remember language preferences, game settings and your personal preferences.
• Analytics Cookies: Used to collect usage statistics to improve the service — data is collected anonymously.

7.2 Cookie Controls

You can delete or block cookies from your browser settings. However, disabling essential cookies may prevent you from using certain features of the platform.

8. Protection of Minors' Data

The j9 platform is strictly not for anyone under the age of 21. No information is knowingly collected from minors. Age is verified at the time of registration, and additional identification may be requested in cases of doubt.

If a parent or anyone else believes that a person under 21 known to them has registered on j9, please contact the support team immediately. j9 will close such accounts without delay and delete the associated information.

9. User Rights

As a user of the j9 platform, you have the following rights regarding your own information:

• Right of Access: You may request to know what information j9 holds about you.
• Right to Rectification: If any of your information is incorrect, you may request that it be corrected.
• Right to Erasure: In certain circumstances (where there is no legal obligation to retain it), you may request that your information be deleted.
• Right to Restriction of Processing: In certain cases, you may request that the use of your information be limited.
• Right to Object: You may object to the use of your information for specific purposes.
• Right to Data Portability: You may request your information in a structured, readable format.

To exercise any of these rights, please contact us using the details in Section 12 below. We will endeavour to respond to your request within 30 working days of receipt.

For answers to general questions about j9's services, you can visit the Frequently Asked Questions (FAQ) section.

10. International Data Transfers

Servers or third-party infrastructure used to provide j9's services may be located outside Bangladesh. In such cases, your information may be transferred internationally. j9 ensures that such transfers occur only where equivalent data protection measures are in place in the destination country or under contractual arrangements.

j9 uses standard contractual clauses and regularly assesses the security practices of third parties to ensure data protection standards are upheld in countries to which data may be transferred.

11. Policy Changes

j9 reserves the right to update this Privacy Policy as needed. If significant changes are made to the Policy, you will be notified in the following ways:

• A notice displayed on the platform's main page
• A notification sent to your registered email address
• A request for acknowledgement on your next login

Changes to the policy will take effect from the date of publication. Continued use of the platform after any changes will be considered as your acceptance of the updated policy. The "Last Updated" date at the top of this page always indicates the latest version.

12. Contact

If you have any questions, concerns, or requests regarding data rights related to this privacy policy, please contact the j9 support team:

• Live Chat: Chat directly from any page on the platform — support is available 24/7 in Bengali and English.
• Email: [email protected]

When submitting a data rights request, please use your registered email address and clearly state the subject of your request. We will process the request after verifying your identity.